TransAtlas Moving Services

Never have I felt more regret and disgust about paying someone for a service. The owner of Transatlas Movers, Levent, is a scam artist.

It's extremely hard to communicate when you get hung up on. Levent would hang up the phone on us when we told him that's not what we agreed on. Then we called back and couldn't connect. They also didn't respond to one single email.

-Called and established the date we were going to get access to new apartment, agreement was made and they took our stuff.

-2 weeks later we get a call from Levent saying the delivery day will be 3 days earlier (too early for us as we didn't have access to the apt yet). He said it would cost an extra $200 to hold it for those 3 days. I said I didn't want to pay extra because we established the date on the CONTRACT. Levent said if I don't want to pay then it will have to wait for the next truck to California in 3 weeks. I agreed to this because I didn't want to pay some BS fabricated charge.

-We didn't know where our things were for weeks, after sending numerous emails and trying to call them frequently.

-Well finally after getting ahold of him 2 weeks later he says we have to pay $200 for storage. What?? The whole point of us not having all our things for 3 weeks was to not pay the $200 and now he's saying we have to pay anyway. Well I guess he decided he was getting that $200 no matter what. I said I never agreed to paying extra ever, and he said he would not deliver our things unless we paid the $200. Criminal. We were left no choice.

-Upon delivery, things were not handled with care: box with a computer monitor in it with a picture of the monitor on the box and "fragile" written in big block letters was delivered on the floor with 2 big boxes on top of it.
-Furniture was broken. Boxes were punctured and ripped.

Bowls and plates marked "fragile" were packed with lots of bubble wrap, but somehow many dishes were broken and the bubbles were popped. They must have dropped these boxes on the ground from the truck. I can't imagine how so much broke.

-The movers forced open the elevator door and damaged it. Our landlord told us it was damaged and we showed it to the driver. He threw up his hand and said "not my problem"

-Verbal abuse- Levent raised his voice, called us liars, he said many disrespectful and demeaning things to my wife. Neither I nor my wife have ever been talked to like that before by anyone. It's pretty disgusting actually.


This is how you can expect to be treated by the people that are handling your most valuable possessions. They damaged our things and our home. They made up charges and lied about informing us about these charges in advanced.

This whole experience was a nightmare. I guess you can make a living being a cheater when you don't have repeat customers. Prospective customers BEWARE of this operation!!

Move size: 2 Bedroom Home Service cost: $4000

DO NOT HIRE THIS COMPANY!!
I moved from Ottawa to Oliver BC in September last year and upon opening my moving boxes, I found that the majority of my belongings were not even wrapped in paper. If items were wrapped, they used articles of my clothing to do so!!
Many of my possessions were badly damaged or broken.
The movers even STOLE items from me including my deceased brother's autographed baseball collection, my laptop, my deceased mother's Christmas decorations, and on and on..
I have tried to resolve this issue with 2 different representatives from Transatlas and have sent them many many photos of the damaged items.I alerted them immediately, but as of now, 8 months later, they have still not contacted me about any of this.
I am out Thousands of dollars!!

Move size: 3 Bedroom Home Service cost: $8000

If I could give this company no stars, I would. My stuff was already disassembled and probably would've taken less than 30 minutes to move. I was told they would arrive between 12:00 PM to 2:00 PM. Come 8:00 PM I asked again for an update, and was told it would be another hour, which I could not be home for. The person I was dealing with, named Levent, then said that the movers are tired and questioned why I couldn't wait just an hour. I answered it's been 8 hours, to which he said "look for someone else, bye." They operate terribly in all aspects, and I would urge everyone to find better options..it won't be too hard.

Move size: Partial Move Service cost: $800

Highlights: horrible, rude and dishonest people. Will charge you waaay above their estimate, lie to you about the minimum weight, damage your stuff and won’t pay for it. Deliver anytime they want and will make sure there is nothing you can do.

This is one the worst moving companies you would ever see. I can go on for hours about how terrible they are. Bear with me:

1- I asked and insisted on my stuff being delivered on August 31. Didn’t care when they pick my stuff up. Told them just deliver on the day I want. They said sure. Picked up my stuff on the 25th (7 am) and delivered on September 5th. 6 days delays. Had to take 2 days off work, since they said we are delivering tomorrow and didn’t.

2- In the quote they gave they said price estimate for 5000 lb, minimum of 2000 lb load will be charged regardless. A professional estimated my weight 3000 lb. At the end they charged me for minimum of 5000 lb and didn’t provide my actual weight. They said we didn’t weigh your shipment!!

3- they damaged so many items. It was so bad that their people told me to email them and they will take care of it. So I did. No response. Won’t even take my calls or respond to my text messages.

The initial price estimate, with 2000 lb above my weight was $5000. I ended up paying $7000.

Move size: 2 Bedroom Home Service cost: $7000

I was not given a proper quote from Good Ol Boys who contracted this company to do my move.   I was then ordered to pay over 1500 more then what was expected, if I didn't pay I didn't get my furniture, I had to work out some sort of deal and at the end of everything my 1200 recliner chair was missing and promised to be delivered weeks ago and was not.    With multiple emails and calls made to the company no one is responding to me.  They damaged my 46" samsung smart TV and some of my furniture was soiled.    They make you sign a paper before unloading everything which is a forced contract basically saying that they are no longer responsible for the items and any damages that may have happened.
 
  The whole time they do not once contact you and update you about increases of weight or tell you that they weighed your shipment or even ask if you want to be present which they are supposed to do,    they have not sent me any papers or bills or dosumention about the weight or when they weighed it, this company and Good Ol Boys are nothing but swindlers and hoodlems and very unprofessional people avoid them at all costs.

Service cost: $2400

On or about November 14, 2013, I arranged a shipment from Ontario to Los Angeles, CA.  Since the onset of the process, the Transatlas frachisee in Montreal has misrepresented services and demostrated rude and unprofessional behaviour.  I recommend you don't use their services unless you want to be hassled and frustrated.  A formal complaint has been made to the requisuite online forums, DOT, Calfornia Attorney General, Canadian Movers Asso, DoT, Canadian Privacy Board (they don't have a privacy policy and did not protect my credit card and personally identifiable information).   .

Service cost: $2300