TransAtlas Moving Services

Never have I felt more regret and disgust about paying someone for a service. The owner of Transatlas Movers, Levent, is a scam artist.

It's extremely hard to communicate when you get hung up on. Levent would hang up the phone on us when we told him that's not what we agreed on. Then we called back and couldn't connect. They also didn't respond to one single email.

-Called and established the date we were going to get access to new apartment, agreement was made and they took our stuff.

-2 weeks later we get a call from Levent saying the delivery day will be 3 days earlier (too early for us as we didn't have access to the apt yet). He said it would cost an extra $200 to hold it for those 3 days. I said I didn't want to pay extra because we established the date on the CONTRACT. Levent said if I don't want to pay then it will have to wait for the next truck to California in 3 weeks. I agreed to this because I didn't want to pay some BS fabricated charge.

-We didn't know where our things were for weeks, after sending numerous emails and trying to call them frequently.

-Well finally after getting ahold of him 2 weeks later he says we have to pay $200 for storage. What?? The whole point of us not having all our things for 3 weeks was to not pay the $200 and now he's saying we have to pay anyway. Well I guess he decided he was getting that $200 no matter what. I said I never agreed to paying extra ever, and he said he would not deliver our things unless we paid the $200. Criminal. We were left no choice.

-Upon delivery, things were not handled with care: box with a computer monitor in it with a picture of the monitor on the box and "fragile" written in big block letters was delivered on the floor with 2 big boxes on top of it.
-Furniture was broken. Boxes were punctured and ripped.

Bowls and plates marked "fragile" were packed with lots of bubble wrap, but somehow many dishes were broken and the bubbles were popped. They must have dropped these boxes on the ground from the truck. I can't imagine how so much broke.

-The movers forced open the elevator door and damaged it. Our landlord told us it was damaged and we showed it to the driver. He threw up his hand and said "not my problem"

-Verbal abuse- Levent raised his voice, called us liars, he said many disrespectful and demeaning things to my wife. Neither I nor my wife have ever been talked to like that before by anyone. It's pretty disgusting actually.


This is how you can expect to be treated by the people that are handling your most valuable possessions. They damaged our things and our home. They made up charges and lied about informing us about these charges in advanced.

This whole experience was a nightmare. I guess you can make a living being a cheater when you don't have repeat customers. Prospective customers BEWARE of this operation!!

Move size: 2 Bedroom Home Service cost: $4000

DO NOT HIRE THIS COMPANY!!
I moved from Ottawa to Oliver BC in September last year and upon opening my moving boxes, I found that the majority of my belongings were not even wrapped in paper. If items were wrapped, they used articles of my clothing to do so!!
Many of my possessions were badly damaged or broken.
The movers even STOLE items from me including my deceased brother's autographed baseball collection, my laptop, my deceased mother's Christmas decorations, and on and on..
I have tried to resolve this issue with 2 different representatives from Transatlas and have sent them many many photos of the damaged items.I alerted them immediately, but as of now, 8 months later, they have still not contacted me about any of this.
I am out Thousands of dollars!!

Move size: 3 Bedroom Home Service cost: $8000

If I could give this company no stars, I would. My stuff was already disassembled and probably would've taken less than 30 minutes to move. I was told they would arrive between 12:00 PM to 2:00 PM. Come 8:00 PM I asked again for an update, and was told it would be another hour, which I could not be home for. The person I was dealing with, named Levent, then said that the movers are tired and questioned why I couldn't wait just an hour. I answered it's been 8 hours, to which he said "look for someone else, bye." They operate terribly in all aspects, and I would urge everyone to find better options..it won't be too hard.

Move size: Partial Move Service cost: $800

Highlights: horrible, rude and dishonest people. Will charge you waaay above their estimate, lie to you about the minimum weight, damage your stuff and won’t pay for it. Deliver anytime they want and will make sure there is nothing you can do.

This is one the worst moving companies you would ever see. I can go on for hours about how terrible they are. Bear with me:

1- I asked and insisted on my stuff being delivered on August 31. Didn’t care when they pick my stuff up. Told them just deliver on the day I want. They said sure. Picked up my stuff on the 25th (7 am) and delivered on September 5th. 6 days delays. Had to take 2 days off work, since they said we are delivering tomorrow and didn’t.

2- In the quote they gave they said price estimate for 5000 lb, minimum of 2000 lb load will be charged regardless. A professional estimated my weight 3000 lb. At the end they charged me for minimum of 5000 lb and didn’t provide my actual weight. They said we didn’t weigh your shipment!!

3- they damaged so many items. It was so bad that their people told me to email them and they will take care of it. So I did. No response. Won’t even take my calls or respond to my text messages.

The initial price estimate, with 2000 lb above my weight was $5000. I ended up paying $7000.

Move size: 2 Bedroom Home Service cost: $7000

I was not given a proper quote from Good Ol Boys who contracted this company to do my move.   I was then ordered to pay over 1500 more then what was expected, if I didn't pay I didn't get my furniture, I had to work out some sort of deal and at the end of everything my 1200 recliner chair was missing and promised to be delivered weeks ago and was not.    With multiple emails and calls made to the company no one is responding to me.  They damaged my 46" samsung smart TV and some of my furniture was soiled.    They make you sign a paper before unloading everything which is a forced contract basically saying that they are no longer responsible for the items and any damages that may have happened.
 
  The whole time they do not once contact you and update you about increases of weight or tell you that they weighed your shipment or even ask if you want to be present which they are supposed to do,    they have not sent me any papers or bills or dosumention about the weight or when they weighed it, this company and Good Ol Boys are nothing but swindlers and hoodlems and very unprofessional people avoid them at all costs.

Service cost: $2400

On or about November 14, 2013, I arranged a shipment from Ontario to Los Angeles, CA.  Since the onset of the process, the Transatlas frachisee in Montreal has misrepresented services and demostrated rude and unprofessional behaviour.  I recommend you don't use their services unless you want to be hassled and frustrated.  A formal complaint has been made to the requisuite online forums, DOT, Calfornia Attorney General, Canadian Movers Asso, DoT, Canadian Privacy Board (they don't have a privacy policy and did not protect my credit card and personally identifiable information).   .

Service cost: $2300

My girlfriend and I used trans atlas movers and it was the worst moving experience ever. I laughed reading all the other bad reviews because it described exactly what happened to us.

Rude customer service, no communication, late pick up and delivery.

Do not use this company. The good reviews are the exception, not the rule.

We booked the movers months in advance through a 3rd party. But without communicating with us, they cancelled our truck. We were forced to put our stuff in storage at the last minute at great cost to us.

When it came to dropping our stuff off, they kept telling us one day, and then missing their own deadlines. This happened several times. They never once called us.

This company is very unprofessional. It is hard to see how they are still in business. Any quote they give you, no matter how low, will not make up for how difficult it is to deal with this company.

Stay away.

Service cost: $1255

We used them through a Van Line that could not service on time in Miami. We asked for full service, packing and moving since our grand parents are very old. They were very happy with the treatment from the movers who made their relocation very smith.They received royal care without us assisting them. Transatlas Moving Service has fulfilled their commitments. We believe that they were not rated properly. They deserve all the good comments. They have all the qualification for proper moving service.

Service cost: $5280

We sold our house in Boynton Beach, FL and decided to bring all our furniture back to Montreal, Quebec, Canada.

This was a big move. We had 3 bedrooms, family room with a monster wall unit, living room and dining room.

I had no idea where to start looking for a trucking company.

I found a few in Florida through the internet. Some had good rating and some had bad. I got a quote from 4 carriers as well as Transatlas in Montreal (Not the one in Mississauga, Ontario). I have to say, Transatlas's rating was poor. First thought, pick another carrier

I asked all carriers for the next pick up date. Two carriers gave me the same pick up date as Transatlas which I thought was weird so I did further research. It seems Transatlas was handling the shipment for thse carriers.

I thought that if these other carriers were not concerned about Transatlas service maybe I shouldn't be either.

I went to see Levent and his partner Bulent. I was there for more than an hour. They did not rush me out the door and I started to fell comfortable with them.

The decision was made. I would use them to ship all my goods to Montreal.

On January 10th 2016 4 men arrived and packed the fragile stuff. They seemed to do an excellent job. They also disassembled all the beds, put all artwork in boxes, boxed our lamps and I have to say we were impressed. It took a whole day to load the truck from 9:00 to 6:30 PM.

Up until the delivery date, I had some concerns. Were the customers with the negative posts correct or the positive ones? I would only know when everything was delivered.

January 19th, 2016 all our "stuff" was delivered. (They would have delivered earlier but it took awhile to clear all loads in the truck through Customs). Considering winter road conditions and other factors the time period was acceptable. Again 4 men showed up. The original driver plus three other men. This time they not only delivered but reassembled everything. They were very friendly and helpful. We asked them to place our dining room set a certain way. Once done we realized that it did not look right. They suggested a different configuration. which worked extremely well. I suppose they had lots of practice.

We opened all 50 boxes, unpacked a art work, the computer and every thing else. Nothing was missing and nothing was damaged. Needless to say we were very happy.

I had made the right decision. They were the best option.

I am not one to post company reviews on the internet. Maybe just too lazy but I felt I had to. Few customers will write positive reviews and this was certainly a company that deserved one from us.

We could not have asked for better service and would certainly use them again.

Service cost: $10000

First off, they were rude (Levent is the worst!), condescending, and acted like I was a nuisance when I called to ask simple questions like, "Do you have a date for the arrival of my move". And, they misplaced my bicycle. They did not even check the manifest to make sure everything had been delivered, and I had to call them and ask them to find my bicycle. That is a testament to their bumbling incompetence.

But, my main complaint is the damaged furniture. It was in good condition when it left Ontario, and it was carried in a refrigerated truck that apparently leaked. They have not responded.

Also, I never got to see a certified copy of the weight of my move. I am just supposed to believe him and the charges (I really doubt them - I moved from the U.S. to Canada with the same items 5 years ago, and I weighed 1000 lbs less). I realize I should have asked for these details in writing, so I have no recourse. Lessons learned.

Overall, this was a terrible experience, and I very much regret using this moving company.

Service cost: $4500

Our move was superbly handled by Levent and his team. Pricing was simple. Per lb rate for shipping and per lb rate for packing. No extra charges which most other moving companies build in (which are difficult to comprehend). Move was door to door and room to room. Pick-up and delivery dates were respected. The team was quick, efficient and thorough on packing and very helpful on delivery and removal of much of packing material. All goods arrived safe and sound. A minor floor scratch occurred on delivery and they looked after the repair. I would use them and strongly recommend them for any move. Thank you Levent and your Tranatlas team.

Move size: 2 Bedroom Home Service cost: $9700

It was such a GREAT experience ! The entire relocation turned out to be something beyond my expectations !! They did all their best to ensure that I relocated peacefully without any disturbance. They have expertly packed my things, carefully loaded them in their truck and safely delivered everything. They truly have customer satisfaction at heart !

I was amazed by their focus, great advice and dedication. Special THANKS to Levent and Izzet ! They did so well: making the entire relocation a great success !! I am going to seek their services again. I HIGHLY recommend TransAtlas Moving Services.

Move size: 2 Bedroom Home Service cost: $13025

My wife and I hired Transatlas Moving to do our move from Los Angeles CA to Ottawa ON. They had quoted me $10600 Canadian for 8500 pounds I landed up paying $10984 because I had 8820 pounds . This was the only additional charge.
The crew on pickup were professional fast and very courteous same as the delivery end.
I was picked up on April 4 and delivered on April 12.
This company overall is amazing and highly recommend them . I would use them again.

Move size: 3 Bedroom Home Service cost: $10984

We sold our house in Florida and had to move all the furniture back to Montreal. I got 5 quotes. Three of the quotes gave me the same pick up date which I felt was a little weird. I found out that the three trucking companies in Florida were using TransAtlas for the move so I called TransAtlas. Their quote was lower for the exact same service. There had been some negative reviews on the internet so I was concerned. I personally went to see Levant. I suppose it was during the meeting that I started to feel very comfortable with him so I signed a contract. Delivery went extremely well. Nothing broken and they arrived on time and delivered on time. We had taken up less space in the van and he even gave us a refund. We would highly recommend.

Move size: 3 Bedroom Home Service cost: $9000

Approximately a year ago, we moved from Montreal to South Carolina. Bulent was very helpful and kind with all aspects of the process, from how to fill out customs forms, to even providing us with recycled boxes. We were mildly concerned with the efforts of the gentlemen who arrived to pack our furniture into their city truck - but long story short, all of our boxes and furniture arrived at our new home on schedule, undamaged, with two hired hands in 35 degree C weather, and there had been no problems at customs. Thanks, Bulent and crew! You made two very happy customers!!

Move size: 2 Bedroom Home Service cost: $5000

Bulent and his Team was awesome, Friendly and very polite.
I was stressed out about moving but when these guys showed up on moving day it made my day easy. While they were wrapping my furniture they were making jokes and making me laugh, I never laughed so much. I moved twice before but my other moves wasn't so pleasant. When my furniture arrived in Vancouver I was happy to see all my furniture arrived safe and sound. I would Highly recommend TransAtlas .

Thank you TransAtlas.

Move size: 1 Bedroom Home Service cost: $2150

The company picked up our family antique furniture and collectables and brought them back to Montreal. Levent and his team were there all the way for us. The Florida team were extremely competent with a sense of humor. They arrived on time to wrap and tape up all the furniture and heirlooms securely and tagged them so nothing got lost or damaged.
When the goods arrived in the Montreal warehouse, Levent guided me though the customs procedures and two days later, the Montreal team delivered our furniture, laid out the rugs, set up the tables and all went well. Paid the bill by credit card. Price paid was per contract based on the final weight. No surprises.

Keep in mind that with international consolidated moves, you need to be flexible with the timing. There are many factors that are beyond the moving company's control. You should always have your own collectables wrapped professionally as the shipment will be transferred from the international truck to a local truck.

Great job Levent. Hope to use you again.

Move size: Partial Move Service cost: $1600

Where to start. I guess I should start from the pick up date. I had tochange my pick up date because something came up so I had to get an early flight so I called Transatlas head office and they were able to accomodate my date have change even if they didn't have a base in Miami, FL. Then my furniture arrived before my place was ready in Toronto but they offered me 4 weeks of free storage as long as I cleared the goods through customs which was really easy. So I am really satisfied and looking forward to moving again with them next time. Thanks alot to all the Transatlas crew.

Service cost: $3695

I was quoted a rate for my move fron Toronto to las Vegas when the shipment arrived a I was asked to pay exactly what I was quoter. The guys at pickup and on delivery were very nice to work with. I was very impressed by the delivery time it only took them 9 days from time of pickup to delivery. I have moved many times in the past . I would have to say this has been the eaiest move I have done . Once again thank you for all your help and rest assured I will pass the word around about your company.

Service cost: $2350

Hi there. I was so amazed with the way my long distance move was handled, especially the protection of my furniture, as well as packing and handling my stuff. In the addition to that, the pick up of my furniture was done the date I chose, plus delivery was done on time, without any damage, broken or stolen items. I'm glad to find such a professional and honest mover. I will certainly use their services any time I have to. I strongly recommend them to all my family and friends. Keep up the good service. Cheers.

Service cost: $5800